How to reach us
Support, setup help and orders all run through WhatsApp on +44 7575 804383. There is no contact form on this site and no ticket queue.
That is a deliberate choice rather than a gap. Almost every question we get is either "will this work on my television" or "this screen is showing me an error" — and both are resolved far faster in a conversation where you can send a photo of what you are looking at than through a form and a reply two days later.
What to include in your message
You will get a useful answer much faster if the first message covers these:
- The device. A Samsung Smart TV, an LG Smart TV, a Firestick, an Android TV box, an Apple TV, a phone or a computer. The right advice genuinely differs by platform.
- What you are trying to do. Request the trial, ask about a plan, renew, or fix something.
- If it is a fault: which player you are using, and what appears on screen. A photo of the error is worth several paragraphs of description.
What we can help with
Before you buy
Ask whether your device is supported, whether particular channels are in the line-up, or how the plans differ. If you would rather see it working than take our word for it, request the 24-hour free trial and test it on your own television and connection. Plans and prices are set out on the subscription page.
Setting up
We send setup instructions written for the device you actually own. If you would like to read ahead, the setup guide covers the steps common to every platform, and the player comparison explains which app to install on which device.
When something is wrong
Message us — but a couple of minutes of checking first often solves it outright and always makes the conversation shorter. If nothing loads, work through IPTV not working. If it plays but stalls, IPTV buffering separates the causes worth acting on. Our note on what to check before contacting support lists the details we will ask for anyway.
Billing, refunds and policies
Questions about payment, renewal or cancellation are best raised over WhatsApp as well. The written terms are here: refund policy, terms of service, and privacy policy, which explains what we do with the information you send us when you get in touch.
If you want to know who you are dealing with and what we do and do not claim, the about page is deliberately blunt about it.
Frequently asked questions
How do I contact SmartSG IPTV?
WhatsApp is the way to reach us. Message +44 7575 804383 and a person will reply. We use one channel deliberately so that nothing gets lost between a form, an inbox and a chat window.
Is there a contact form or an email address?
No contact form. Support, setup help and orders all run through WhatsApp, because setup problems are far quicker to solve in a back-and-forth conversation where you can send a photo of the screen.
What should I include in my first message?
Tell us the device you want to watch on and what you are trying to do — request the free trial, ask about a plan, or fix a problem. If it is a fault, describe what you see on screen and which player you are using.
Can I contact you before buying anything?
Yes, and we would prefer it. Ask whatever you need to before you pay, including requesting the 24-hour free trial so you can test the service on your own device first.